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How can I filter issues by "Reporter" if the user I need isn’t listed in the filter options?

Aniket Ghosh_bch152

I'm trying to filter the issue list using the "Reporter" field to view issues reported by a specific user. However, I am unable to find the user I need in the "Reporter" filter dropdown or selection options. What could be the reason for this, and how can I resolve it to include the user in the "Reporter" filter?

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John Funk

Hi Aniket - Welcome to the Atlassian Community!

Are you a Jira Admin? Or have User Access or Org Admin permissions?

Do you see any users at all for the field? Or just not certain ones? Can you share a screenshot of exactly where you are searching?

Aniket Ghosh_bch152

Hi John, Thank you for the warm welcome.

I am not a Jira Admin. I can see some users in the "Reporter" field, but the specific user I’m looking(who is working on this project) for isn’t appearing(For example: Aniket). I also tried searching by name, but the result remains the same.

I’ve attached a screenshot of where I’m searching for better clarity.

Looking forward to your guidance!

John Funk

Did you start typing the name of the user? You might try switching to JQL and try it that way also. But I don't know of a reason that you would see some Reporters and not others on the same project.

Aniket Ghosh_bch152

Yes, I did start typing the name of the user, but I wasn’t able to find them. I also switched to JQL, but I got the same result.

It’s strange that I can see some Reporters but not others. Additionally, when I click on 'Show Full List,' it doesn’t display any details. This might be a bug in Jira Cloud.

Thanks for your help, and I’ll keep you updated if I find a solution.

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