Tags aren't working

[Karen Brinkman]

My coworkers and I are noticing missed notifications we are tagging each other in. In some instances, they are posting but not appearing in the notifications, and in some instances they just disappear.

[Rishabh S]

Hi Karen, :)
Hope you are doing well,
I am Rishabh from the Trello support team. Welcome to the community!!

I understand that you are not receiving any email notifications on your account. I’d like to walk you through a few basic troubleshooting steps:

Please try the following:

1. Ensure that email notifications are setup correctly and the frequency is set to “instantly.” You can review the settings here: Receive Trello notifications | Trello | Atlassian Support.

2. Please verify if Trello emails are landing in your spam or junk folder.

3. Trello does not send notification emails for activities if the card or comment section (where you are tagged) is already open in the UI. Please make sure this isn’t the case for you.

4. Go through the troubleshooting steps outlined on this support page: Not receiving confirmation emails or password reset emails | Trello | Atlassian Support.

Please let me know if these steps help resolve the issue. If you have any further questions or need additional assistance, feel free to reach out—I'm here to help! 🌟

Looking forward to your response.

Thanks