Q: Convert an app trial license to a full license before the trial expires?

[Aaron Morris]

Question:  Is it possible to convert an app's trial license to a full license before the trial period is scheduled to end?

Context:  I've installed a Jira Cloud app from the Marketplace (paid via Atlassian).  Currently, I'm in a 6-week trial period (30-days + 2 weeks to align w/ site billing).  The app has certain restrictions due to the trial license.  I'd like to enable those features by converting my trial to a regular subscription.

Is that possible?

[Aaron Morris · Accepted solution]

Follow-up:  I just got a reply from Atlassian Support that this isn't possible in Jira Cloud:

Many thanks for your detailed information. By default, products on a monthly cadence cannot be converted to a paid subscription before their evaluation ends, the evaluation includes all functionalities and features. Therefore, I regret to inform you that these products can [sic] be converted to a paid plan until <scheduled date>.

Unfortunately, I've discovered some apps do not provide "all functionality and features".  Perhaps a carry-over from their Jira Server implementations.  Oh well. :-)

[Nic Brough -Adaptavist-]

Yes, you can pay for the app any time during the trial, and it will become a fully activated app.

[Aaron Morris]

Thanks for the reply. Much appreciated. Do you happen to know how that's done?

I'm probably just being dense, but I don't see anything obvious in "Manage Apps" or site billing. I can see how to stop the trial, but then I can just restart or uninstall.

Thanks!