How to write an automation rule status of original ticket gets changes,duplicate to reflect the same

@Akshithrekulapelli August 28, 2023

How to write an automation rule so that status of original ticket gets changes , duplicate(linked issue) to reflect the same and also any update made on the original ticket should reflect on the duplicate. 

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David Blank
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August 28, 2023

Hi again @Akshithrekulapelli !

 

So the automation is:

If Issue Transitioned

AND Linked Issues of Link Type "is duplicated by" exist

Then For Linked Issues of type is duplicated by Link Type

Transtion Issue

   Status = Copy from trigger issue

 

Can you confirm this is your intended automation rule? If so, it could look something like this :
Screenshot 2023-08-28 at 1.01.36 PM.png

@Akshithrekulapelli August 28, 2023

yes, and also it needs to be vice - versa if something changes in the duplicated issue than it should be reflected in the original issue as well.

David Blank
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August 28, 2023

@Akshithrekulapelli , for that I would use an IF; Else IF Condition like this:

Screenshot 2023-08-28 at 1.28.47 PM.png

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