BigGantt app in "limbo" after attempted update

[Steve Groll]

I recently updated Jira to version 8.19.0 server version. I was attempting to update the BigGantt application to the latest (8.2.0), and after got  the message that I needed to uninstall, reinstall the older version and update schema before I could use 8.2. Now back on 8.15, when attempting to access BigGantt, I get a splash screen that tells me it will take a few minutes to "warm up", do not uninstall BigGantt until the process is complete. It has been in this state for about 5 hours now, does not appear to be broken, but not sure it's doing anything. 

I have no actual experience with this app, the schema may be way out of date AFAIK.

Is there a way out of this?

[Fabian Lim]

Hi @Steve Groll

We experienced the same issue a while ago and most likely you will have to make updates in the database. 

Contact Software Plant Support and they will ask for logs and provide you with the SQL commands you need to run in your dB. (@Anna-BigPicture)

Regards

[Steve Groll]

thanks for the speedy reply.

How do I contact Software Plant Support? (sorry, new to this gig)

[Anna-BigPicture]

Hi @Steve Groll

Please raise a ticket via our Service Desk, providing more details, including logs. 

This will allow our product specialists and developers to investigate your instance individually and resolve your issue in a timely manner.