Anyone else getting Java.lang.string errors with Backbone issue sync

[Colin.McDermott]

We are using Backbone Issue sync to sync across two instances. 

we are getting this error coming down from 400ish issues (most issues have sync'd):

Cannot deserialize value of type `java.lang.String` from Object value (token `JsonToken.START_OBJECT`) at [Source: UNKNOWN; byte offset: #UNKNOWN]

Set logging levels to trace, which are incredibly verbose but still can't pin the error. 

Anyone else come across this?

[Matthias Gaiser _K15t_]

Hi @Colin.McDermott

welcome to the Atlassian Community.

I'm Matthias from the Backbone team. We've written a help article for some cases when this problem can occur. The main cause is usually when you've configured a mapping for a field - and then later changed it to a different mapping. I'd recommend a resync for one of the affected issues (to see if this solves the problem). If it does, you can perform a resync for all the issues.

As @Benjamin mentioned, please also reach out to our support if you need further help.

Cheers,
Matthias.

[Colin.McDermott]

Hi Matthias

Thank you for the help article.

If KS-10283 could get a little love, that would be appreciated. 

I have clicked resync on all effected issues and a subset of effected issues. Still no luck. 

Cheers

Colin

[Matthias Gaiser _K15t_]

I'm sorry to hear that it didn't yet help, @Colin.McDermott. I've raised the ticket again with our support team - and hope we'll find a solution for your problem.

[Marcos Milanesio]

@Matthias Gaiser _K15t_ We have the same error. Any solution?

[Matthias Gaiser _K15t_]

@Marcos Milanesio, did you also check out the help article without success? If that doesn't help, I recommend contacting our support team and sharing a Backbone support.zip so we can check out the logs together.

[Benjamin]

HI @Colin.McDermott ,

I haven't come across this issue. Probably want to raise a ticket with their support team

Support Portal below:

https://k15t.jira.com/servicedesk/customer/portal/3

Thanks,

Ben