Hi, I would like my key users to be able to create tickets from several ways: into Jira, by sending email, and also by a form, hosted in an external website. For the last one, i don't find any pos...

• jira

Some terminology in JIRA does not correspond to our companies and makes some persons confused. How can I for example change "component" to something else? Do I need to update the language pack we u...

• jira

Hi all, we have customers issueing tickets which are handled by the 1st and 2nd level support. In case a modification is necessary we want to create a work item which would be a work order for the ...

• jira-administration

Hi; I'm looking to create issues priorities list to be per project so I would have something like: project 01 Blocker Minor project 02 P0 P1 P2 etc I know how to crea...

• jira

Hi, We have a very odd problem that is occurring with a specific user in our JIRA application. Whenever that user creates an issue of a specific project and issue-type, he is not able to see the wor...

• integrity-check
• jira
• user

Hi: We are using Atlassian OnDemand. We follow an iterative development approach. It is crucial that inside GreenHopper we be able to assign an iteration number to each issue. From online discussio...

• cloud
• jira-software

Is this feature available for onemand (aka jirastudio) ? Atlassian supports uses this feature for their own issue handling.

• cloud
• jira-cloud

please don't reply with links to random wiki pages, I'm looking for an official SLA document

• cloud
• jira-cloud
• sla

I have the following url example : http://jira.example.com/plugins/servlet/streams?key=ABC&itemKey=ABC-123&os_authType=basic This link is not a real one but I used to just as an example. ...

• activity-stream

I've created a link between JIRA and Fisheye and am able to see links from FishEye changlogs to JIRA issues show up correctly. But, am not seeing any "Source" tab on JIRA issue pages, or a "Source" ...

• application-link
• fisheye-crucible
• integration
• jira

How do i create a filter for recently updated tickets? ie) I want to see the tickets that users have updated in the last day or last week. I'm sure thisi is a filter in the system. I just haven...

• filter
• jira

We have just gotten JIRA 4.4 setup on a Tomcat 6.0.33 server. When I setup a new user, the email that is sent out says "A JIRA account has been created for you at: http://localhost:808/jira " ...

• email
• jira
• tomcat

Upgraded our test environment (WindowsXP, standalone install, Oracle db, upgraded from 4.4.1) to 4.4.3, and downloaded the update to Greenhopper 5.8.2. Now I have an error banner at the top of all my...

• jira
• jira-software

I'm trying to import issues from CSV and map CSV usernames to internal names on import using {code} settings.advanced.mapper.user : com.atlassian.jira.imports.csv.mappers.FirstInitialFirstNameUse...

• csv
• import
• jira

When I edit the properties of backup service, I can unclick the 'Use Default Directory', but there is no text panel to enter the non-default directory. How can I change the backup directory? J...

• jira

I have a plugin that uses the SQL Server driver to access a database. After upgrading to Jira 4.4 from 4.1, it no longer works. The error is the same one that I found here (unanswered): https://an...

• app
• jira
• upgrade

I'm using the Issue Navigator, and trying to get a list of all calls resolved between 10th October and 16th October To see all calls resolved up until 16th October inclusive we have to choose "Reso...

• jira

I want to be able to return to the state transitioned from without having to go through the entire workflow again to get to that step but also only have this option show up under this specific transi...

• jira
• workflow

When Atlassian announced their new OnDemand platform they said that releases of Hosted and Downloadable instances will be simultaneous, yet currently the OnDemand applications are not the same versio...

• cloud
• jira

In this hosted instance of JIRA, is there a way I can access the database to extract information. e.g. user information, including username, full name, and email address into a csv

• access
• cloud
• database
• instance

...ore DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc] DEBUG SMTP: useEhlo true, useAuth false DEBUG SMTP: trying to c...

• email
• jira

Hi, We have an existing instlaltion of JIRA running version 4.1.1 and containing large amout of data. We would now like to upgrade this to the latest version (4.4.3). We tried to download the late...

• jira
• upgrade

I added a new global transition to my workflow but i want only the administrator to be able to see and perform this global transition. How should i do?

• jira

Hi there we are new to jira on-demand, and wanted to import our existing bugs-records from trac. so, I followed your instruction on: https://confluence.atlassian.com/display/JIRA044/Importing+D...

• cloud
• csv
• import
• jira-cloud
• new-to-jira

We are currently evaluating a test onDemand installation taht looks very promising so far. But things would be much easier if we could have the UI translated in German. I didn't see any i18n plugins ...

• cloud
• jira-cloud