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When commenting through mail, the DOCTYPE tag gets added as clear text

Dario Tigani
Dario Tigani
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May 6, 2024

When our users reply to their request by email, the doctype tag gets added as clear text. 

Disabling HTML parsing removes this but introduces other unwanted issues.

I've tried removing the cleartext tag through automation but haven't gotten it to work yet.

Any ideas what's causing the tag to show up though? 

This is the rule that i've been trying: 

1. When: Rule is triggered on "all comments"

2. Then: Edit comment on issue

Trigger comment

{{issue.comment.remove("<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">")}}

But its not working

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