What to do if your service projects does not pull emails to make them issues ?

[Akhona Mbhele]

What to do if your service projects does not pull emails to make them issues

[Valerie Knapp]

Hi @Akhona Mbhele , welcome to the Atlassian Community and thanks for your post.

If incoming emails aren't creating tickets in your JSM project, please check the configuration here - 

If you have specific questions, please ask them here.

Best wishes

[Akhona Mbhele]

It is saying that the project is not available or It may have been deleted or your permissions may have changed

[Kai Krause]

Hi and Welcome, 

If your service project is not pulling emails to create issues, you can follow these troubleshooting steps:

1. Check Email Configuration:

   • Ensure that the email integration is properly configured in your service project settings. Verify the email address, server settings, and authentication details.

2. Review Email Filters:

   • Check if there are any filters or rules set up that might be preventing certain emails from being processed. Ensure that the emails you expect to be converted into issues meet the criteria.

3. Inspect Email Format:

   • Make sure that the emails are in the correct format. Some systems may require specific subject lines or formats to recognize and convert emails into issues.

4. Check for Errors:

   • Look for any error messages in the service project logs or notifications. These can provide insights into what might be going wrong. 

5. Test Email Sending:

   • Send a test email to the service project email address to see if it gets processed. This can help determine if the issue is with specific emails or the integration itself.

6. Review Permissions:

   • Ensure that the service project has the necessary permissions to access and process emails. This may involve checking user roles and permissions.

7. Consult Documentation:

   • Refer to the documentation of the service project or the email integration tool you are using. There may be specific requirements or troubleshooting steps outlined.
     
     

BR
Kai