Facing a problem while adding the jira directory (users) to the confluence

[kedar]

Facing  a problem while adding the jira users to the confluence.

i configured whitelists also but i can't able to connect to the cofluence 

[AnnWorley]

Hi Kedar,

The two Confluence applications defined in the Jira User Server have different IP addresses. Please make sure to use the IP address that Jira will see the requests coming from. If there is a proxy between the two applications, make sure the proxy IP is also allowed by the application and is on the Jira whitelist.

For testing, please set up a simple application in Jira User Server called simply "Confluence" and with a very simple password, and make sure to use the right IP. Once we have proven it works we can refine the setup.

It sounds like you are already following this guide but in case you haven't seen it: Connecting Confluence to Jira applications for User Management has the details.

Thanks,

Ann

[Nic Brough -Adaptavist-]

Your confluence cannot log into that Jira given that application name and password.  Have you set them up identically on the Jira server?

[kedar]

Yeah nic I given application name and password also .while I'm connecting it showing like that error in configured white list but no use could please help me to sort out from this problem.

[Nic Brough -Adaptavist-]

There's not a lot more I can tell you.  The error you are getting means that the application name and password you are passing over are wrong, or that there's something blocking validation.

Have a look at the logs on both sides at the next time you try the connection.

[kedar]

What application name Nd password I have to give I can create by my own or any application name will their

[Nic Brough -Adaptavist-]

I cannot work out what you are asking there.

[kedar]

We will create Jira user server at that time what application name and password should be given there .I created a application name- ABCD nd password -xxxx or any thing else we have to give 

[Nic Brough -Adaptavist-]

You need to tell Jira that it is going to be used as a directory by Confluence, and set up the access name and password for that, then use the same details in Confluence.

[kedar]

I tried like that only but it's throwing same error which I posted before in the snapshot

[Nic Brough -Adaptavist-]

Ok, you'll need to look in the logs to see what both sides think is happening, as either Jira is not getting the right data, or Confluence is not sending it.