Project Reports dashboard filter returns incorrect results when filtering by custom multi-select fie

[Arnav Raj Bajracharya]

Hi everyone,

I'm experiencing an issue with the new Project Reports feature in Jira Cloud and would like to know whether this is expected behavior, a limitation, or a bug.

Environment

• Jira Cloud
• Company-managed Software project
• New Project Reports experience (Spaces)

Custom Field

• Quarter
• Type: Select List (multiple choices)

Expected Behaviour

I have 78 Epics where:

Quarter = Q1 FY83/84

The following all correctly return 78 work items:

• List view
• JQL search

Example:

project = RM
AND "Quarter" = "Q1 FY83/84"

Actual Behaviour

When I add Quarter as a Dashboard Filter on the Project Reports page and select Q1 FY83/84, the reports only display 39 work items.

Every widget uses the same count (39), including:

• Count of work items by status
• Tasks by Project Type
• Planned vs Added Later

Additional Testing

To isolate the issue, I created 5 brand-new Epics with:

• Quarter = Q3 FY83/84
• Status = To Do
• Required planning fields populated

The List view and JQL correctly return all 5 issues.

However, when I apply Quarter = Q3 FY83/84 in Project Reports, every widget shows 0 work items.

As another test, I removed the Quarter filter and replaced it with the native Work Item Status filter. The reports worked correctly and displayed the expected counts.

Additional Information

• This setup was working approximately one week ago.
• No board filters are restricting the project (project = RM).
• The issue only occurs when using the custom Select List (multiple choices) field as a report filter.

Questions

1. Are custom multi-select fields officially supported as Dashboard Filters in the new Project Reports?
2. Has anyone experienced similar behaviour after recent Jira Cloud updates?
3. Is there any indexing or analytics refresh required for Project Reports to recognize newly created work items using custom fields?

Any guidance would be greatly appreciated.

Thank you!

[Marc -Devoteam-]

HI @Arnav Raj Bajracharya 

Can you describe the setpes you are taking, also screenshots are helpful for community members to understand where you are and what you want to achieve.

And as this realtes a multi select field, use as JQL  "quarter in ()"

[Arnav Raj Bajracharya]

---

so here i have a custom field which is named quarter where i have tasks labelled according to the quarter of the year, i have about 78 tasks in the actual quarter where i have labelled them Q1 FY83/84 but it is only showing 39, where these 39 tasks were added a long time ago and the new tasks were added 3 days ago and those tasks are not showing up in this reports section

[Marc -Devoteam-]

Hi @Arnav Raj Bajracharya 

In the count chart, is there a date component set?

What is the filter used within the chart, as the charts can have filters with date ranges?

[Arnav Raj Bajracharya]

It is Just normal work item status 

[Marc -Devoteam-]

HI @Arnav Raj Bajracharya 

Check the filter option in the screenshot you shared, what is that filter?

I suspect this has a data or other component set where the chart is based on.

[Arnav Raj Bajracharya]

Hi @Marc -Devoteam-  filter has all statues which should show everything, this issue might be new or some type of bug or glitch where 39 tasks are the ones where i added awhile back and the new tasks ive added arent showing up because of a custom filter issue

[Marc -Devoteam-]

Hi @Arnav Raj Bajracharya 

I dislike multi select field as querying can result is strange results, as if multiple options on an issue are set for the field you should use a JQL in function, as equal will only find the onse with this specific option as the only option set.

This could well be the reason wit the quick filter on the report.