Epics not being listed in panel and filter

[Linda Glassop]

I moved issues from one board to another. The epics are displaying on the issue. I can open and edit a Epic. However, the Epic panel is not listing them nor can I filter the board for epics bc they are not being listed. 

[Jayesh Raghuvanshi]

@Linda Glassop 

Check the below items which could be helpfull

• Validate the board filters if they include epics or not
• Validate at least one of the issue from the epics is on the board
• Epic status and issue types are set correctly

Note: For most users, correcting the placement of child issues and adjusting the board filter resolves the missing Epics problem in the panel

Thanks
Jayesh R

[Trudy Claspill]

Hello @Linda Glassop 

A board is just a method to see and manipulate items. The items displayed in a board are selected by a Filter. The Filter selects items that are stored in Projects (now called Spaces).

So, technically you don't move an item from one board to another. You can change an item so that it stops matching the filter for one board and starts matching the filter for another board.

You can move an item from one Project (Space) to another. That can result in the issue no longer being visible on one board, and maybe being visible on another board.

So, we need to get more information about the starting state and ending state.

These boards are associated with Projects/Spaces. What is the Type of the Project/Space to which the source board is associated, and to which the destination board is associated? You can get that Type information by clicking the ... button next to the Project/Space name in the left-side panel.

Can you provide a screen image of an issue that includes showing the following information:

- the key of the issue itself

- the field where its Epic is being displayed

I ask for that so that we can determine if the issue and its Epic are in the same project by seeing the project key associated with each in their respective issue keys.

It is possible for Epics to be in one project and the child issues to be in another project. The boards associated with each project may be using a Filter that gets issues only from its associated project. If that is the case, then you would need to modify the Filter for the board so that it would select the Epics from the other project.

[Linda Glassop]

The project space is as per your screen shot. So it would appear that epics are in one project and issues are in another. Not sure how to modify the filter.; as suggested; unless you mean create a custom filter (but that would have to include all epics)

[Trudy Claspill]

Thank you for the additional information @Linda Glassop 

Can you view the details of one of the Epics and share with us what the issue key is, to confirm that the Epic is in another project?

To modify the filter that is used by a board associated with a Company Managed Software project start by clicking on the ... button next to the board name and select Board Settings.

That will show you a screen that includes the board's filter at the bottom with a link to Edit Filter Query. Click that link.

That will open a screen where you can modify the filter. If you are the owner or have edit permissions for the filter you can then save the modified filter.

From the images it looks like your WSD board is probably the default board created when the WSD project was created, so the filter by default would be selecting all issues from just the WSD project.

If you have moved the Epics to a different project, then you would need to modify this filter to also get the Epics from the other project. If you want only specific Epics you could do that in this manner:

project=WSD or issue in (<epic1>, <epic2>, <epic3>) ORDER BY Rank ASC

In the above you would replace each <epic#> place holder with the work item key (i.e. XYZ-123) of an Epic you want to show in the board.

If you move more Epics to other projects you would need to edit the filter again.

If you want all the Epics from another project then you could modify the filter like this:

project=WSD or (project=XYZ and issuetype=Epic) ORDER BY Rank ASC

The ability to dynamically select the epics from another project based on criteria related to the WSD project is not available natively; i.e. there is not syntax for the filter to say "give me all the Epics related to issues in the WSD project". To do something like that would require a third party app that extends the JQL capabilities.