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Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Update: The date has been moved from November 20th to December 11th -- apologies for any inconvenience. We look forward to seeing you then! Hi Community! We are back again with another AMA ...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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(This is a resurrection of an older post from another community member: https://community.atlassian.com/forums/Jira-questions/Jira-automation-event-to-listen-to-satisfaction-comment/qaq-p/288271...
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I would like to set a up a role that only this role can edit epics. Can I do this? Or is there a different way to control who can edit an epic? I already added the role to my instance, how ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, I'm trying to build in some automated functionality to our new user onboarding ticket where the type of hardware will auto fill based on the role of the user. has anyone tried this? &nb...
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Pessoal, boa tarde! Na transição entre 2 status, criei uma regra de "Validar um campo". O campo "Prioridade" (standard do Jira) é um campo de seleção simples. Configurei esse campo para ter 3 opç...
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How is everyone making sure that the assignee is a member of the Team chosen or that the Team chosen only allows the assignee to be someone from that team? Now that our JSM is maturing our reporting ...
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Hi, Is there a way to connect the virtual service agent to an external file or provide a website link so that it can read content from either source to respond to customer questions? I believe it...
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My https://NAMEHERE.app.opsgenie.com/ url works fine. It doesn't validate in the support request form, however, so I'm unable to open requests. We are only sporadically receiving our ph...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi everyone, I’ve noticed something inconsistent with the Reporter field in Jira Service Management when a customer contacts us by email. Sometimes, the Reporter is correctly set to the customer’s ...
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Hello, I am using the Discovery Tool along with the Collector and the Agent. I am experiencing an issue when importing data from the Agent. In my schema, I have a Laptops object type (originally ...
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Hi, I have created an Atlassian email within a specific space and set this according to a request type. This is the second Atlassian email in the space and both request types are for email requests....
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We're interested in understanding how we can auto push next steps of discovery, investigation and exploration when an incident is raised. We are particularly interested in understanding what...
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Hello, I have a question regarding the necessary permissions to edit Screens and Fields of a JSM Company-Managed project. I have an Administrator role inside project, but I do not have permissions ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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I’m trying to set up Jira Service Management so clients can log tickets via email and the customer portal, but I’m getting lost with all the info online. Is there a clear step-by-step guide for confi...
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Overarching goal - send last month's report to customer. Logic: 1. Get last months JSM tickets 2. Iterate for each related Organization associated with the ticket. 3. Filter tickets for c...
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Hi, I want to hide options of a single select field based on the customer request type on portal create form. The field options should vary depending on the customer request type. When we open the...
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This morning, out of nowere, I couldn’t reach my work board anymore. Apparently my permission got revoked. The admin didn’t do anything, actually he sent me again the link to join the board. The page...
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🤖 The Magic of the Workshop We have reached the end of Week 1! We’ve built the portal, organized the queues, and created forms. Now, it’s time to bring the Workshop to life with a little magic. ...
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I'm using Filters and Automation both. Filter screenshot Automation screenshot I have multiple labels applied to Jira issues, for example “Regular” and “Default”. ...
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Hello everyone, I’m working with Jira Service Management (Cloud) and I’m trying to implement the following behavior using native automation: Goal Automatically delete issues 7 days after they tran...
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📝 Making a List, Checking it Twice We’ve set up the knowledge base to deflect questions. Now, let’s fix the tickets that do come in. The Scenario: A child writes to Santa: "I want a toy." Sant...
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I have a post function using divinti for adding the user to AD group. I want to skip this post function with condition. It only executes when condition matches or else it skips the divinti post funct...
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Hi I’m running into an odd and inconsistent issue with Atlassian Assist and wanted to see if anyone else has experienced this. We have Automatic Work Item Creation enabled on a sp...
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We are trying to setup an automation rule to send out an email at 8:00am to users if their ticket has sat with the status of "Waiting for User" for 3 business days with no activity. So, currently wit...
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We often end-up using the same phrases and formulation when answering to clients or internaly. Is there a way to have some kind of autocomplete in the messages field that checks for previous phrases...
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