Community resources
Community resources
Community resources
Jira Service Management
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Building on last month’s release momentum, we are excited to announce a major enhancement to Service Collection beginning to roll out Assets to Standard plans which includes 5,000 objects a month at ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
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- jira-service-management
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
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- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi everyone, We'd like to change the default email account in JSM. We cannot edit the existing email address, neither click on Google or Other (nothing happens when we click on the boxes). Is it bec...
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Hello Guys, We are migrating from Footprints and customer wanted below Graph and Total count view like footprints in JSM reports please suggest me how to achieve this or at least the SR and ...
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Been trying to find a good way to create an automation where it checks our asset and tell us whenever a supply is low
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I am asking this question as a result of a previous post. In the previous post my questioned was answered and I was made aware of the limitation outlined in JSDCLOUD-16511. This issue outlines the...
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Jira Service Management Widget Returning "{"friendlyReason":{"title":"Something went wrong","body":"
I am trying to configure the JSM widget for my Scroll Sites help center. We have verified that the issue is not on the k15t/scroll sites side. Any advice on next steps? I'm not aware of any method to...
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Hi, I missed the post about this in August: "The scheme size limits we announced in August will be enforced starting in March." What exactly will change? Best regards
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I set up an email channel to turn email messages into requests. The email adresss used for the channel ist xyz@beispiel.com. I works fine, but in each request now, xyz@beispiel.com is added as r...
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Hello, I’m currently trying to set up and use the API integration for Jira Service Management Cloud as documented here: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-api...
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Hi, Is there a way to search a user in the Asset Module that returns all assets assigned to that users, without having to go through each support hardware type ?
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What are the best practices for enabling portal-only customers to raise requests on behalf of others
Hi Community, I’m looking for best practices regarding a scenario in Jira Service Management (JSM) Cloud where portal-only customers need to raise requests on behalf of other customers. As JSM does n...
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Hello, I've had the issue recently where the insistent notification by opsgenie are silenced as soon as other notifications from other apps appear. I have an android.
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- cloud
- opsgenie
- opsgenie-cloud
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Hey Community, We use Jira & JSM cloud. We maintain an Azure group whose members lack application access. We have an JSM - Application access request for Jira visible only to respective group ...
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Hello, I have an object with the following attributes: - Manufacturer: text - Model: text I am trying to create a loop to iterate through a lookup table containing brand names in order to...
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Sometimes people will submit duplicate tickets via email (not word for word but same issue). I have been manually linking the issue as duplicates then adding a comment to the ticket and changing the ...
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Regarding: https://jira.atlassian.com/browse/JSDCLOUD-194 I find it hard to believe that this is not a larger issue for more users that this feature update, CREATED MORE THAN 12 YEARS AGO, stil...
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Hello, I saw that jira service management has an upgrade from free to standard. So, I removed jira service management access to many users. That removed access to jira for all the users...
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Hi Everyone, In Jira Cloud, I need to generate a single downloadable report that shows issue counts grouped by Issue Type and by a custom field with two possible values (binary outcome). Example ou...
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Hi Everyone, We are using Jira Service Management and want to keep customer surveys, responses, and reporting entirely inside Jira. Our requirements are: Custom survey questions (not just defaul...
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Hello, Has anyone integrated Jira with ServiceNow. Where Jira is the initiator of the initial communication. Background: Company uses both Jira Datacenter (without Service Management) ...
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Hi there, does anyone know if I can use the Due Date or any custom date field in combination with the target date for the SLA's Time to resolution? The Due date field would update with the projected...
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When selecting a "Parent Link" in an issue from the dropdown, the list is populated with issues that start with the issue icon, then the issue key, followed by the issue summary. After the parent lin...
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Hi! We are using Jira Service Management Cloud and Microsoft Teams. My goal is to allow users to create requests from the JSM customer portal directly inside Microsoft Teams, but requests m...
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Hi guys !i am with problem in relation: "incorrect request type". in my public portal. I would like help ?
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I am trying to keep track of printer toner in storage so I can see at a glance if we currently have the toner for a certain printer instead of staring at toner boxes searching. I tried to come up wit...
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Hello Experts, I am working on a setup in Jira Service Management. On the customer portal, I allow the end user to select multiple options via a multi-checkbox field, and based on the selected optio...
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Atlassian Community Events
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| May 29, 2025 11:41 AM PDT | ||
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| February 24, 2025 1:07 PM PST |