Jira Service Management

Hello everyone Recently if I wanted to modify the columns for existing or new queues. The columns would go missing.    Example: 1) Click "New queue" to create a new queue at the service...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

is anyone from Oregon going.  I haven't been to Summit before.  any good suggestions

• Question
• jira-service-desk
• jira-service-desk-server
• server

I was under the impression this was supported by Jira, however I am not finding this as an option when setting up projects and forms.  I also see no reference to it in the documentation.  ...

• Question
• jira-service-desk

Hi, How can I force a status change when a customer is adding a comment in portal? Thanks.

• Question
• customer-portal
• jira-service-desk

Hi all, I have one Project with different customers. Is it possible to create different Request Type's in one Project? Some customers  needs the fields like this:   Other Custo...

• Question
• jira-service-desk

I know how to customize portal, type of request and screen to ask request. I like to customize the way customer is able to add a response in portal for JSD 3.8.1. I don't want him to be able to add...

• Question
• customer-portal
• jira-service-desk

I am new to this so sorry if it's obvious, on the change workflow I want to stop the status being changed to "implementing" until the change window is open. Thanks for any help. Simon  

• Question
• change
• jira-service-desk

I am wondering what the best way would be to transition an issue back to a status that requires an approval if a particular field is changed after the issue has already been approved.  I'm guess...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Live search does not work in Service Desk portal home. I would like to see any result in the same page, after typing the first word. 

• Question
• customer-portal
• evaluator-resources
• jira-service-desk
• search

Hi ! I'm looking for a way to only link one issue per issue type in Jira Service Desk (like en EPIC Jira Software) and couldn't find any.  Is there some way to do this i missed (add-on or else...

• Question
• atlassian-support
• jira-service-desk

Hi there,  We have 50 employees that I want to set up as customers on the JSD. As we are using Active Directory, I just set up the AD sync and am Synching to JIRA and Jira is linked with Conflu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,   As our project is over, we like to end the subscription. Please advice how to end the subscription. We like to take the backup of the project. Please advice how to take the backup and v...

• Question
• jira-service-desk

we need canned response and template repository functionality, so when the agent wants to respond to the customer they can select from a list of template responses and a list of template documents. B...

• Question
• jira
• jira-service-desk

Hi all, For a Project I have created a Dashboard:  How I can set this visible for a Customer in this Project (only one person or two persons not for all)? Thank you for your help.

• Question
• jira-service-desk

Who can explain me what the exact differences are in features between the cloud and the server version?

• Question
• jira-service-desk

I have problem to update universal plugin manager. I try to update on version v. 3.0.2, but i get error: "An error was encountered while updating the UPM. See the logs for more details." Can you plea...

• Question
• jira-service-desk

You can see that there are many jira servicedesk process. Too much of ram usage for it. So, sometime it is broken. 

• Question
• jira-service-desk

I have used a Workflow and have a request which start with "Pending Approval" status. I have transitions "Approve" or "Decline". If I chose to Approve the status remains "Pending Approval" ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I've just installed an instance of JIRA Service Desk and added a user from our internal AD. However, when he tries to log on he receives the following error: The password could not be changed b...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have an email from Atlassian asking us to make the payment for Atlassian Cloud. But we only need Atlassian Service Desk alone. Is it compulsory to buy Atlassian Cloud to work on Atlassian Service ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I am looking for a plugin that can send emails parameter, controlled. Example: If the number of tickets in a queue reaches a definable threshold, a mail with predefined content should be se...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, altough I have correctly set the JSD project name, feedback email sent to customers (i.e. when a ticket is created) still show the default project name: "Primo progetto Service Desk". I see ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi.   I'm using JSD cloud and I'm new to setting it up. When an issue is raised by customer and the support agent replies, is it possible to have the agent's comment to appear in the email to...

• Question
• cloud
• email
• jira-service-desk
• jira-service-desk-cloud

  Olá! Estou tentando configurar a abertura de chamados via e-mail entretanto o erro abaixo e exibido. Já validei as credenciais e configurações de e-mail em outro cliente. Infelizmente o Jir...

• Question
• jira-service-desk
• jira-service-desk-cloud

Hi :)  My company is just getting started with Jira Service Desk. We would like to customize the text and link on the confirmation page on a project - after raising a ticket as an anonymous c...

• Question
• atlassian-support
• custom-field
• jira-service-desk