Is there a way of applying labels or tags to organisations?

[Rebecca Sperry]

Does anyone know if there is a way of applying labels or tags to organisations in JSM? We would ideally like to tag each organisation with our customer code convention. 

Any help or suggestions greatly appreciated! 

[Ivan Lima · Accepted solution]

Welcome to the Atlassian Community.

In short, you need an app to achieve that. It's a feature that isn't available out of the box. For reference, https://jira.atlassian.com/browse/JSDCLOUD-8822, a similar feature request, got closed due to low interest.

As a workaround, if a marketplace app is not an option, you could prefix or postfix your customer code. Not great, you might have to update your existing filters and automation, but it does the job.

[Rebecca Sperry]

Thanks @Ivan Lima that's very helpful. Gives me a couple of options to work with. 

[Kate Pawlak _Appsvio_ · Accepted solution]

Hi @Rebecca Sperry

The easiest way is adding a prefix, as Ivan mentioned.

If you need more powerful solution, you can try app developed by my team called Customer and Organization Management. In this app, you can define fields for customers and organizations. In your case, there will be field used for putting code for organizations. Of course, you can create as many fields as you need. This information can be filled by service agent or customers (you can define it in the configuration). Access to this information, you will have from the global view (table which includes all customers and attributes assigned to them) and from the issue view (panel with all information based on two fields: Reporter and Request participants).

If you want, you can use this data in the automation, queues, SLA, filters, reports, etc., because we also provide post function called Copy values which allow copy attributes to custom fields. Thanks to this, they are available for further actions in Jira.

~Kate

[Rebecca Sperry]

Thanks @Kate Pawlak _Appsvio_ This is good to know. I will certainly take a look, as seems like it could be a good fit for what we want to achieve.