Filtering by Labels not returning correct results as compared to JQL

[jitinratra]

Hi Everyone, 

There are two work items that has two labels in them "CST_Automation" and "CST_FY26". When I am running the query using JQL "labels = CST_Automation" , I am getting 2 results, however when I am running the same on Analytics I am getting only 1 result. Not sure what am I doing wrong. Please help. 

JQL

Analytics

[Mohsin Shaikh · Accepted solution]

Hello Jitin,

In Atlassian Analytics, your current query is using an aggregate column, “Maximum Work item key”. That tells Analytics to combine all matching issues into a single row and show only the maximum key value.

JQL, on the other hand, always returns individual issues. So labels = CST_Automation shows 2 issues, while Analytics shows 1 aggregated row based on those 2 issues.

To see both issues in Analytics, replace “Maximum Work item key” with the regular “Work item key” column (or add it alongside), and keep the Labels contains CST_Automation filter. You should then see 2 rows, matching your JQL search.

Regards,

Mohsin