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Recent activity
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Hello all. We are going to start using Jira Service Desk to track customers requests. Our customers purchase support contracts and each support contract has the following parameters: - Number of s...
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I have been attempting to add the "Default Values for 'Create Issue' screen" addon to our Jira cloud instance, however I'm running into two problems whenever I attempt to do so. First, I assume th...
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Hello everybody! I use the Standard-Cloud-Mail-Server for receiving new Tickets in Jira Service Management. Since some days this is not working. I didn't change my configurations. The Project ...
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I had a user report that he has switched to the New View in JIRA and he can longer see the Sales Force Cases that are attached to the JIRA Where can he find them???? Thanks Dwight
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Can I use an Epic instead of an Initiative as a project?
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How to create a Jira ticket using Butler from Trello with Variables?
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Hello We're looking to implement Jira Service Desk as a replacement for an existing SD, and to use Jira Software for managing projects. I'm happy with what each do, and that I can have a Serv...
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I have a very long confluence page that I edit regularly. I've made it easier to read from the viewer's perspective by hiding older content in "Expand" sections. However, whenever I edit, I have to s...
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Hello, I want to use confluence on synology NAS. The pages that needs to be shown on confluence come from a postgress sql database. I have de confluence page up and running using docker in sy...
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Hello , I am trying to clone repos from bitbucket from sourctree, it's always ending up with below error. I and my team have tried in so many ways, but it didn't resolved. it's only happenin...
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Hola Comunidad, en mi instancia de jira service desk cloud, cuando estoy visualizando un issue, se me presenta una opción "abrir" (que nunca configure) y al seleccionarla me presenta una pestaña vaci...
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How can I add a 3rd party contractor who will work with agents but not directly with customer? Do I need additonal license for such a user? How do I define a 3rd party entity (Company) and their use...
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I'm currently creating a plan in Advanced Roadmaps. I've looked at several tutorials and the app is pretty intuitive, however, even when I select to show "Epic to sub-task" in the Hierarchy option, I...
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Hi, I need to show different values for same field based in the issue type. From as I know, this can be done using Behaviors. Jira Field: Service and Sub-category - Is field is a cascade option. ...
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Hi All , Can you please recommand a service Desk plugin that manage external customer requests other than jira service desk and service desk for Jira ? Thank you in advance .