Your community feed

• cambios de estados

  Estoy usando la aplicación para el tema de tickes pero al momento de cambiar de estados y demás no le llegan los mensajes a los clientes para que ellos tengan el seguimiento de los cambios de estado ...

  117 views 1 0 Líder Tecnología December 19, 2024
  • Jira Service Management
  • Question
  • cloud
  • jira-service-management
  • jira-service-management-cloud

• Remove default border in email notification template

  Hi all, I am editing the email notification template, how can I remove the default border(above the reply above this line)? Thank you for your support and advice!

  120 views 1 1 Chengling Xiao December 19, 2024
  • Jira Service Management
  • Question
  • cloud
  • jira-service-management
  • jira-service-management-cloud

• Trying to automatically assign a request to a team with escalation..

  We want to have service requests automatically assigned to a team based on who is on call BUT if they don't answer the request within XXX time, it notifies the next person on call or in the rotation....

  83 views 1 0 Craig Ross December 18, 2024
  • Jira Service Management
  • Question
  • cloud
  • jira-service-management
  • jira-service-management-cloud

• Копіювання форми в дочірню заявку

  Вітаю колеги! Підкажіть чи можливо налаштувати автоматизацію що буде копіювати заповнену форму із материнської задачі в дочірню, в різних проектах. При тому що материнська задача в Сервіс менеджмен...

  107 views 1 0 AHubariev December 18, 2024
  • Jira Service Management
  • Question
  • cloud
  • jira-service-management
  • jira-service-management-cloud

• Disable "Participant added" customer notification only for specific request/issue types

  Hello, is it possible to disable the "Participant added" customer notification only for specific issue/request types and not for the entire project?

  78 views 1 0 Giulio Venturino December 20, 2024
  • Jira Service Management
  • Question
  • cloud
  • jira-service-management
  • jira-service-management-cloud

• How to disable in filter page Execell 365 icon export

  How to disable in filter page Execell 365 icon export

  130 views 1 0 Rafael Oliveira Thursday
  • Jira Service Management
  • Question
  • cloud
  • jira-service-management
  • jira-service-management-cloud

• I want know here we talking only English or we talking french?

  je voulais juste savoir si vous parler Francais ici chez Jira?

  83 views 4 1 patrick Esame December 18, 2024
  • Jira Service Management
  • Question
  • jira-service-desk-data-center
  • jira-service-management
  • jira-service-management-data-center

• Duplication of tickets into other project.Possibilit duplication to multiple projects simultaneousl.

  Hi Community! I am  looking for a solution to one of my plans for a jira process: I am trying to set so that after updating specific options in a multiple select field, a ticket would duplicat...

  74 views 1 0 Vera Valshonok December 19, 2024
  • Jira Service Management
  • Question
  • cloud
  • jira-service-management
  • jira-service-management-cloud

• Settings to restrict REST API

  I created an automation that uses an API to reopen a form in a customer environment. One day, an error suddenly started occurring. -Error message Unable to publish the web request - received HTTP ...

  88 views 2 0 川目 沙英 Monday
  • Jira Service Management
  • Question
  • cloud
  • jira-service-management
  • jira-service-management-cloud

• facing issue while connecting database to my licensed jira instance

  Hello I'd like to seek help from the Jira community. I've been using a free Jira instance with an H2 database, but I've recently obtained a license for the instance. Now, I want to connect it to a S...

  55 views 2 0 Sibghat Abbasi Friday
  • Jira
  • Question
  • cloud
  • jira
  • jira-cloud
  • jira-database
  • jira-server

• Receive email requests by people without an account - but for limited domains

  Everyone that had an account in our previous ticketing system will receive a new account. But to make sure we do not miss any email requests from people that do not have an account yet, we would like...

  66 views 2 1 Valerie Vliegen December 18, 2024
  • Jira Service Management
  • Question
  • cloud
  • jira-service-management
  • jira-service-management-cloud

• Change standard filter

  Hello, i have a widget in the dashboard that shows me the TIckets of the agents that have them in process. If I click on one of the names, the ticket list of the person is displayed with a filter t...

  90 views 3 1 Jens Prokoph December 10, 2024
  • Jira Service Management
  • Question
  • cloud
  • jira-service-management
  • jira-service-management-cloud

• Duration from unassigned to assigned

  Hello Team, Is there a way to show in the dashboard how long it took to change the status from unassigned to assigned?

  80 views 4 2 ivana_bogojevic December 4, 2024
  • Jira Service Management
  • Question
  • cloud
  • jira-service-management
  • jira-service-management-cloud

• Uncheck all Checklist items

  Hi, I'd like to untick or uncheck all items in the Checklist, so as to start fresh everyday. Is there a shortcut to do that, instead of unchecking 1 item at a time?

  82 views 5 2 pparamaguruparan Friday
  • Confluence
  • Question
  • cloud
  • confluence
  • confluence-cloud
  • trello

• How do you reference the reporter of a ticket within a comment without retyping their name

  How do you reference the reporter of a ticket within a comment without retyping their name  

  102 views 2 0 Sean Scale December 12, 2024
  • Jira Service Management
  • Question
  • cloud
  • cloud-automation
  • jira-service-management
  • jira-service-management-cloud